MopSpot (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws. By accessing or using our website, https://mopspot.ca (the “Site”), you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and address when you use our services or request an Instant Quote.
- Service Information: Details about your cleaning requirements or preferences.
- Technical Information: IP address, browser type, operating system, and browsing behaviour collected through cookies and similar technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide you with services, including Instant Quotes, scheduling, and customer support.
- To send marketing communications about MopSpot’s services, offers, and updates via email, SMS, search, and social media platforms.
- To improve and optimize our website and user experience.
3. Marketing Communications
By using our Instant Quote functionality, you are explicitly consenting to receive marketing communications related to MopSpot through email, SMS, search, and social media platforms. You may opt out of marketing communications at any time by:
- Clicking the “Unsubscribe” link in any marketing email.
- Replying “STOP” to any marketing SMS.
- Contacting us at info@mopspot.ca.
4. Disclosure of Information
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist in delivering our services.
- Legal Authorities: If required to comply with applicable laws or protect our legal rights.
5. Cookies and Tracking
Our website uses cookies to enhance user experience and analyze website traffic. The cookies we use include:
- Google Analytics 4 (GA4): Collects data on website usage to help us understand how visitors interact with our Site.
- Meta (formerly Facebook): Tracks user interactions to provide personalized advertising and measure ad performance.
- HubSpot: Manages customer relationships and tracks user engagement.
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.
6. Data Security
We implement reasonable safeguards to protect your personal information from unauthorized access or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under PIPEDA, you have the right to:
- • Access your personal information.
- • Request corrections to your information.
- • Withdraw your consent to the use of your information (subject to legal or contractual obligations).
To exercise these rights, please contact us at info@mopspot.ca.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
9. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: info@mopspot.ca
Phone: 403-461-1735
